Last Updated: July 2026
lunar-bamboo is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
Information You Provide Directly
When you submit enquiry forms, make bookings, or communicate with us, we may collect:
- Full name and contact details (email address)
- Tour preferences and travel requirements
- Dietary restrictions or accessibility needs
- Correspondence records between you and our team
Information Collected Automatically
When you browse our website, we may automatically collect certain information:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- General geographic location (country or city level)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To process bookings and arrange travel services
- To communicate about your upcoming tours or changes to arrangements
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on one or more of the following grounds:
- Consent: When you submit a form or make an enquiry
- Contract: When processing is necessary to fulfil a booking
- Legitimate Interest: For improving our services and website functionality
- Legal Obligation: When required by applicable laws
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in delivering your tour experience (lodges, transport operators, guides)
- Professional advisors when necessary for legal or regulatory compliance
- Authorities when required by law or to protect our rights
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information (subject to legal requirements)
- Restriction of processing in certain circumstances
- Data portability where technically feasible
- Withdrawal of consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be processed and stored in South Africa. If you are accessing our website from outside South Africa, please be aware that your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date, and we encourage you to review this page regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
lunar-bamboo
42 Long Street
Cape Town, 8001
South Africa
[email protected]